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Here is what I learned:1.

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AHS refuses to make outbound calls to customers or contractors except if you request a supervisor, then you get a call back within 24 hours with more platitudes, but no actual resolution.

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Before you buy, make sure you check out the company and carefully read what is and isn't covered. More…

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If not, you will likely receive numerous mail solicitations to purchase a home warranty once the sale closes. More…

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Most warranty companies offer multiple policies and levels of coverage. Many people add extra coverage that protects items usually not covered by these programs, including central vacuuming systems, swimming pools, wells and home spas. On 5/26/2018, I opened a claim for our washer which was starting to fail. They sent a repair guy to confirm the issue a few days later and collect the $100 deductible. A week after that, HWA informed me that I could either opt for a cash payout or order a replacement washer. I opted for the replacement washer.

The second issue I had with the quality was that the "fix" for the tub leak would have left me with a $7 plastic drain in place of the original Eljer chrome plated, solid brass, triplever pop up bath drain which would cost about $400 were it still available.

I have paid these people thousands of dollars over the past 5 years.

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